01
Connect your enquiries number
Link the WhatsApp Business number your ads and website already point to under Channels. Travel enquiries often spike around holidays and ad campaigns, so this is usually a high-volume number worth automating early.
Travel agencies & tour operators
Qualify travel enquiries before you prepare a quotation
One inbox for packages, dates, budgets, and follow-ups. Turn destination questions into booked consultations, with an agent taking over with full context.
WhatsApp Cal.com
How it works for travel agencies and tour businesses
The conversation flow a customer actually experiences, end to end.
- 1
Customer asks about a destination or package
A prospect messages asking about a specific destination, an advertised package, or a general "planning a trip, what do you have" enquiry, often after seeing a Facebook or Instagram ad.
- 2
AI gathers travel dates, budget, passengers, and preferences
The AI asks the questions every travel consultant asks first: travel dates or flexibility, number of travellers, rough budget, and whether they want a package, flights only, or a custom itinerary.
- 3
It answers package FAQs
Inclusions, exclusions, visa requirements (general, not case-specific), and typical pricing for advertised packages are answered directly, instead of the prospect waiting for an emailed brochure.
- 4
It qualifies the enquiry
Based on budget clarity, date flexibility, and how specific the request is, the enquiry is tagged so your team can prioritise a serious group booking over a vague "just curious" message.
- 5
It books a consultation or quotation call
Qualified prospects are offered a real slot to speak with a travel consultant through Cal.com, so the call starts with context instead of the same intake questions repeated.
- 6
An agent takes over with the complete context
Your consultant sees the full conversation, dates, budget, passenger count, and preferences, before the call even starts, and prepares a quotation instead of starting the conversation from scratch.
Prices are estimates, visas are general guidance
Advertised package prices can change with season, currency, and availability, so train the AI to present pricing as indicative and confirmed by a consultant, not final. Visa and documentation information should stay general; individual eligibility questions always go to a human agent.
Setup guide
Everything you need to configure LeadCeleris for travel agencies and tour businesses, in order.
02
Train the AI on packages and general travel information
Add your advertised packages with inclusions, exclusions, typical pricing, and travel dates or seasons. Include general visa and documentation information for common destinations, framed as general guidance, not a case-specific assessment.
- Package details, inclusions, exclusions, and indicative pricing
- Destinations covered and best travel seasons
- General visa and document requirements per destination
- Deposit, payment, and cancellation policy
03
Set the intake questions your consultants already ask
Configure the AI to ask travel dates or flexibility, passenger count, rough budget, and package versus custom itinerary preference early in the conversation, so a consultant starts the call already informed.
04
Connect Cal.com for quotation calls
Set up Cal.com event types for quotation or planning calls, mapped to the right consultant if your team splits by destination or package type. Qualified enquiries book directly into real availability.
05
Escalate visa-specific and pricing-sensitive questions
Add escalation rules for individual visa eligibility questions, large group or corporate bookings, and any pricing negotiation beyond what you have trained the AI to hold firm on.
06
Test a real enquiry, then go live
Ask about a destination, request a quote for a specific date range and group size, and confirm the AI books a consultation slot correctly before connecting it to live ad traffic.
Frequently asked questions
Can the AI confirm final pricing and availability?+
It shares indicative pricing and package details from what you have trained. Final pricing, seat availability, and booking confirmation go through a consultant, since travel pricing changes with season and supplier availability.
How does it handle group or corporate travel enquiries?+
Group size is one of the qualification questions the AI asks. Larger groups can be automatically escalated to a senior consultant so pricing and logistics get handled by someone with the authority to structure a custom quote.
Does it replace our travel consultants?+
No. It handles the repetitive first-contact questions and qualification, so your consultants spend their time on the parts of the job that actually need expertise: itinerary design and closing the booking.
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Read the guideExplore other use cases
Set this up for your business in minutes
Start free, train the AI on your business, and follow the setup guide above from your own dashboard.
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