01
Connect your ordering number
Link the WhatsApp Business number customers already use to order or ask about your menu under Channels. If you currently take orders through a personal number, this is the moment to move to a proper business number.
Restaurants & cloud kitchens
Take food orders directly through WhatsApp
Menu questions should not keep your staff away from the kitchen. From 'send menu' to a confirmed order, with a human approving anything unusual.
WhatsApp
How it works for restaurants and cloud kitchens
The conversation flow a customer actually experiences, end to end.
- 1
Customer asks for the menu
A customer messages your WhatsApp number, often after seeing a delivery app listing, an Instagram post, or a flyer, and asks what is available.
- 2
AI answers item, price, and availability questions
The AI shares your current menu with prices and flags anything that is sold out for the day, so customers do not order something you cannot actually make.
- 3
It records dietary preferences
Vegetarian, spice level, and common allergen questions (nuts, dairy, gluten) are noted against the order so your kitchen has clear instructions, not a guess.
- 4
It captures delivery or pickup details
The AI collects address, delivery or pickup preference, and contact number, structured the same way every time so your kitchen and rider staff are not deciphering free-text messages.
- 5
It confirms the structured order
A clear order summary, items, quantities, total, and delivery details, is confirmed back to the customer before it goes to the kitchen, cutting down on wrong or disputed orders.
- 6
A human approves exceptions
Large catering orders, custom modifications, or a customer disputing a previous order are handed to a team member instead of being auto-confirmed.
Confirm severe allergies with a human, always
The AI can record and pass along stated dietary preferences and allergen flags, but it should never be the final word on a severe allergy. Train staff to double-check any order flagged with a serious allergy before it leaves the kitchen, and add allergy keywords to your escalation rules as an extra safeguard.
Setup guide
Everything you need to configure LeadCeleris for restaurants and cloud kitchens, in order.
02
Train the AI on your menu and daily availability
Add your full menu with prices, portion sizes, and common allergen or dietary flags. Build a habit of marking sold-out items at the start of each shift so the AI never confirms an order for something the kitchen cannot make today.
- Menu items, prices, and portion or combo details
- Allergen and dietary flags (vegetarian, nut-free, spice level)
- Delivery zones, fees, and minimum order value
- Operating hours, including last-order cutoff time
03
Define the order fields your kitchen needs
Set the AI to always collect item, quantity, any dietary notes, delivery or pickup choice, address if delivering, and a contact number before treating the order as complete. Consistent structure here is what actually saves staff time, not just automated replies.
04
Escalate large or unusual orders
Add rules so catering-sized orders, custom modification requests, and complaints about a past order are flagged for a person to confirm before anything goes to the kitchen.
05
Run a full test order, then go live
Place a real test order end to end, ask about a dietary restriction, and try ordering a sold-out item to confirm the AI flags it correctly. Once your kitchen team is comfortable reading the structured order summaries, switch on live ordering.
Frequently asked questions
Can it handle a menu that changes daily?+
Yes, but accuracy depends on you updating sold-out items at the start of each shift. Most kitchens build this into their opening checklist, a two-minute update in the knowledge base prevents most order disputes.
Does it integrate with our delivery riders or POS?+
LeadCeleris captures the structured order in the shared inbox; your team relays it to your kitchen and delivery workflow the way you do today. Deeper POS and delivery-platform integrations are on our roadmap.
What happens with a large catering order?+
Orders above a size or value you define are automatically escalated to a team member rather than auto-confirmed, since catering usually needs a real conversation about timing and logistics.
Related reading
WhatsApp Order Booking for Small Restaurants That Actually Works
WhatsApp order booking for small restaurants: structured chat flows that cut kitchen mistakes, confirm totals, and keep Friday nights under control.
Read the guideCustom Cake Orders on WhatsApp: Questions That Stop Costly Mistakes
WhatsApp order booking for custom cakes needs more than a flavor name. Use a fixed question flow so size, date, and design are clear before you mix batter.
Read the guideHow to Confirm COD Orders on WhatsApp Without Chasing Every Customer
WhatsApp order booking for COD sellers: confirm cash on delivery orders in chat before dispatch so riders stop paying for ghost orders.
Read the guideExplore other use cases
Set this up for your business in minutes
Start free, train the AI on your business, and follow the setup guide above from your own dashboard.
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