AI answers timings, services, location, and consultation availability on WhatsApp, then books the visit through Cal.com. No diagnosis, no treatment advice, just faster scheduling for your front desk.
The conversation flow a customer actually experiences, end to end.
A patient finds your number through Google, Instagram, or a referral and messages with a general question or a specific concern about a treatment.
The AI replies with clinic timings, services offered, location, and which days have consultation slots open, pulled from the knowledge base you set up once during onboarding.
If the patient has not said, the AI asks one short qualifying question, such as whether they need a check-up, cleaning, or a specific procedure, so it can offer the right slot type.
The AI shows real availability and lets the patient pick a slot that works for them, without a phone call, a hold queue, or a callback the next day.
Once confirmed, the appointment is written to your connected Cal.com calendar automatically, with the patient's name, number, and requested treatment attached.
Anything involving symptoms, pain, medication, insurance disputes, or a nervous patient who wants reassurance is flagged and handed to your front desk with the full chat history attached.
LeadCeleris should only ever answer questions about hours, services, location, pricing, and appointment availability for a dental clinic. It must not diagnose, recommend treatment, or interpret symptoms. Train the knowledge base with operational facts only, and route any message that mentions pain, symptoms, or medication straight to a clinician or your front desk.
Everything you need to configure LeadCeleris for dental clinics, in order.
Go to Channels in the LeadCeleris dashboard and link the WhatsApp Business number patients already message today. Most clinics connect the same number that is printed on their signage and Google Business profile, so there is no new number for patients to learn.
Confirm your profile name, display picture, and clinic hours match what is on your website before you go live. Mismatched hours are the most common reason an AI answer looks wrong on day one.
Add your services list, price ranges (if you quote them publicly), consultation duration, accepted insurance or payment methods, and clinic location in the Knowledge Base. Paste your website URL first, then fill gaps manually.
Deliberately leave out anything that reads like clinical guidance. LeadCeleris answers questions about the business, not the patient's mouth.
Under Integrations, connect Cal.com and map your event types to the treatments you want bookable by chat, such as "New patient consultation" or "Cleaning and check-up." The AI reads real availability, so it never offers a slot that is already taken.
If different dentists handle different procedures, set that up as separate Cal.com event types so the AI books the right person automatically.
In your escalation settings, add keywords and phrases that should pause AI and alert your team immediately: pain, swelling, bleeding, emergency, medication names, and anything about a specific diagnosis.
Per-contact pause means a human can take over one conversation, like a nervous or upset patient, without turning off automation for everyone else waiting on a routine booking question.
Send yourself five realistic threads before launch: a first-time enquiry, a price question, a reschedule request, a symptom mention that should escalate, and someone asking if you are open on a public holiday.
Once those answers are accurate, route new inbound WhatsApp traffic through the AI first and keep your front desk checking the shared inbox daily for the first week.
No, and it should not be trained to. LeadCeleris is built to answer operational questions, timings, services, location, and booking, then hand clinical questions to your team. Keep diagnosis and treatment advice out of the knowledge base entirely.
Add symptom and emergency keywords to your escalation rules. When one is detected, the AI pauses for that contact and alerts your staff, so a real clinician responds instead of the AI guessing.
No. It absorbs the repetitive questions, hours, prices, and availability, so your front desk spends more time on patients in the chair and on calls that genuinely need a person.
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Read the guideStart free, train the AI on your business, and follow the setup guide above from your own dashboard.
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