How can we help?
Get answers fast. Browse documentation, watch tutorials, or contact our support team directly.
Popular: WhatsApp setup, AI training, billing, troubleshooting
Get help your way
Choose the support channel that works best for you
Live Chat Support
Chat with our support team in real-time during business hours
Email Support
Send us a detailed message and get a response within 24 hours
Documentation
Browse our comprehensive guides and API documentation
Video Tutorials
Watch step-by-step tutorials for common tasks and features
Common questions
Quick answers — each links to a full guide in our docs
How do I connect my WhatsApp Business account?
Go to Dashboard → Settings → Integrations → WhatsApp. Follow the QR code scan process to link your account. Takes less than 2 minutes.
Read the full guideWhy isn't my AI responding to messages?
Check: (1) AI is toggled ON in settings, (2) WhatsApp is connected, (3) Knowledge base has content. Most issues are solved by these three checks.
Read the full guideHow do I train the AI on my products?
Paste your website URL or upload product docs in Dashboard → Knowledge Base. AI scans and learns automatically. Manual entry also available.
Read the full guideCan I upgrade or downgrade my plan anytime?
Yes! Go to Dashboard → Billing → Change Plan. Upgrades are instant. Downgrades take effect at the end of your billing cycle.
Read the full guideHow do I connect my Shopify store?
Dashboard → Integrations → Shopify → Connect store. Products and orders sync automatically for order-status replies and cart recovery.
Read the full guideHow does lead scoring work?
AI tags chats as Hot, Warm, or Cold based on buying signals. Customize rules in Dashboard → AI Settings → Qualification.
Read the full guideHelpful resources
All guides live in documentation
Need urgent help?
For critical issues affecting your business operations, contact priority support