01
Install the integration
Dashboard → Integrations → Shopify → Connect store. Log in to Shopify and approve read access for products, orders, and customers.
02
Catalog sync
Products sync to your knowledge base automatically. Price and stock updates refresh on a schedule — force a manual sync after big sales or catalog changes.
03
Order status in chat
When a customer asks about their order, the AI looks up Shopify by phone or order ID and replies with tracking, COD status, or delivery ETA.
- Abandoned cart recovery messages
- COD confirmation before dispatch
- Return and exchange policy from synced FAQ