01
Step 1
Install the integration
Dashboard → Integrations → Shopify → Connect store. Log in to Shopify and approve read access for products, orders, and customers.
02
Step 2
Catalog sync
Products sync to your knowledge base automatically. Price and stock updates refresh on a schedule — force a manual sync after big sales or catalog changes.
03
Step 3
Order status in chat
When a customer asks about their order, the AI looks up Shopify by phone or order ID and replies with tracking, COD status, or delivery ETA.
- Abandoned cart recovery messages
- COD confirmation before dispatch
- Return and exchange policy from synced FAQ
