01
Create a broadcast
Dashboard → Broadcasts → New campaign. Pick a segment (Hot leads, All contacts, Custom tag) and write your message or let AI draft from a promo brief.
02
Use AI-qualified segments
Segments update as conversations happen. Retarget everyone who asked for a callback, viewed a product card, or went cold after a price quote.
03
Consent and timing
Only message contacts who opted in or messaged you first. Respect WhatsApp template rules for outbound marketing. Schedule sends for business hours in your timezone.